|
With the Voitra Services Platform (VSP), one plus, zero plus, and zero minus Toll services can be personalized for individual customer accounts.
Agent dialog and level of automation can be uniquely assigned. Business rules determining allowed billing methods, allowed call jurisdictions, allowed
service options, and call rating characteristics can be applied globally or refined to individual customer accounts or billing numbers. Business
rules may also be futher refined by time of day, day of week, and holidays.
|
|
Call session context is always maintained, so transfers between live or automated agents can occur without the caller ever being asked to resubmit
information already obtained and verified.
|
|
Currently VSP Toll supports Busy Live Verify, Busy Line Interrupt, 611 Repair, Emergency and the following billing methods for automated
and operator placed calls:
|
|
Bill to Origination Number
Bill to Third Party Number
Collect
Bank Card
Travel Card
Debit Card
|
